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Below are some of the frequently asked questions about high-definition conferencing. For account related questions or technical support, please call (844) 844-1322 or email

General Questions

What is FreeConferenceCallHD?

FreeConferenceCallHD is a free conferencing service supporting high-definition voice quality and allowing users to join a conference call via a variety of phones, such as PSTN, softphone, hard phone and custom PBX.

How do I sign up for a FreeConferenceCallHD account?

Click on the sign up button from the home page, fill out the registration form and you will be provided with an account immediately.

Is there a limit on the length of a FreeConferenceCallHD conference call?

Yes, 6 hours per conference call including recording and there is no limit on how many hours you wish to conference each month.

Is there a limit to how many conference calls I can make?

No, you may conduct an unlimited number of conference calls.

How many callers can be on a single conference call?

The maximum number of callers is 1,000 and there is no required minimum.

International Conferencing Questions

Can international callers participate?

Yes, each free conference call HD (high-definition) account provides international dial-in numbers in 30+ countries. Upon registration, you will receive a complete list of local dial-in numbers in each of our covered countries. Simply distribute those numbers to your international callers along with the access code which will connect each caller on the same conference call line.

How do I conduct an international conference call?

To conduct an international conference call, distribute the international dial-in numbers to your callers from other countries and provide them with the access code. At the date and time of the conference call, each participant dials their local dial-in number and connects on the same line with the rest of the callers.

What are the costs involved with international dial-in numbers?

Only normal long distance charges by each caller’s carrier may apply. There will be no bill or charges from for this service.

What if a specific country is not included on the list of international dial-in numbers? is a global service and can be used from anywhere in the world. Callers may use any one of our international dial-in numbers provided at registration to connect on the same conference call line.

Feature Questions

What are web controls?

Web controls are online tools for managing and monitoring a conference call in real time on a PC or laptop. It provides a web interface which allows conference hosts to view all participants on the conference call as well as have access to features like recording, muting, conference lock, caller blocking, dropping anonymous callers, Q&A sessions, and broadcasting of audio files with just a click of a mouse.

Do I get a report of my conference call?

Yes, our system generates a Call Detail Report which is emailed to you and stored in your account, under the Conference History & Recordings tab, once the conference call is complete.

Can I record my conference calls?

Yes, you can record your conference calls and retrieve them from your account. Recording instructions are provided on the Support page.

How do I access my recorded conference calls?

The recording files are available under the Conference History & Recording tab in your account.

Is this a VoIP service or an Internet service using my computer?

Yes, this service allows you to connect to a conference call via softphone, hard phone, soft PBX and PSTN (public switch telephone network) which is utilizing a regular telephone.

What are Preferences?

Preferences allow you to set your conference features like entry and exit tones to be on or off when a participant joins the conference call. It allows you to disconnect callers if the host is not present, and the caller count feature can be turned on or off. Conference preferences are accessible upon registration.

What is Conference View?

Conference View is the dashboard for your conference calls. This is where you control and manage your live conferences. The dashboard allows the host to view all joining participants, as well as record, mute, hold, lock conference, identify participants, drop participants, conduct Q&A sessions and broadcast audio files.

What is Active Speaker?

Active Speaker is a feature which allows conference hosts to view the current active speaker on the call. This feature is displayed on the bottom of the Conference View dashboard.

What is Q&A queue and how does it work?

The Q&A queue on your Conference View dashboard is used to notify you as the host that a participant has a question when they are in the Q&A mode. The Q&A queue allows you to engage the individual so that they may ask a question.

Can I broadcast recorded audio files on my live conference calls?

Yes, you may play recorded audio files on your live conference calls using the In-Conference Broadcast tool found to the right of your Conference View page. You must login to your account to access the broadcasting tool.

What type of files may I broadcast on my live conference calls?

You may broadcast any previously recorded conference calls that are already stored in your account and you may also play .WAV or MP3 files.

Do I need to download a program to broadcast my recorded audio files?

No, the broadcasting tool is embedded in your account under the Conference View page.

Can I broadcast videos?

No, this service currently supports the broadcasting of audio files only.

How do I upload audio files to be played by the broadcasting tool?

Go to the Conference View page and click on the Broadcaster icon found on the right hand side of the page. A window will display where you can upload files by clicking on the Upload Files icon found to the right side of the In-Conference Broadcast tool.

Will I be able to view my participants if I use the In-Conference Broadcast tool?

Yes, simply expand or minimize the window at anytime and broadcasting will continue. You also have the option to stop and pause broadcasting at anytime.

Is there a limit to the length of a broadcasted file?

There is no limit to how long a broadcasting file can be played on your live conference call. However, the maximum length is 6 hours.

What is Conference History and Recordings?

Conference History and Recordings is where all your Call Detail Reports are stored along with corresponding recordings of your conference calls. This section allows you to search and scroll your Call Detail Reports for later reference or retrieval as well as download any recorded conference calls.

Setup Questions

How does this service work?

This service works like a standard conference call, yet offers multiple access via a variety of phone systems and allows hosts/moderators to manage live conferences online.

How do I setup a conference call?

Organize all conference call attendees, provide them with the conference dial-in number and participant access code.

How do I record my conference calls?

To record your conference calls please refer to the Support page for complete recording instructions.

Can I turn conference features on/off during my live conference calls?

No, you must set conference features before your conference calls begin. Please login to your account before your call begins, set your preferred preferences and click save.

When should I use web controls?

Use web-based controls on every conference call or use them whenever you like, they are always available. This service allows you to monitor your conference calls both via regular touch tone from your telephone key pad or on your computer screen.

What is the audio key and how does it work?

The audio key function allows callers to merge their console and call-in fields that display on the Conference View page. To merge the two fields to show as one, callers simply press the # key followed by the 4 digit code and the # key again. The audio key is located in the bottom left corner of the Conference View page.

How does breakout conferencing work?

Breakout conferencing allows conference hosts to place callers into four sub-conferencing rooms to which callers may connect to from the main conference room. Refer to the Support page (Touch Tone Commands) for instructions.

Is breakout conferencing available with web controls?

At this time, breakout conferencing is available via touch tone controls only. Breakout conferencing touch tone controls are listed under the Support/Touch Tone Commands tab.

How do I use the breakout conferencing features?

Anytime during a live conference call, hosts may distribute callers into 4 separate conferencing rooms. For conferencing room 1 have callers press #1, for conferencing room 2, press #2, for conferencing room 3, press #3 and for conferencing room 4, press #4. To return to the main conference room, have callers press ##. For more details and instructions, please refer to the Support/Touch Tone Commands page.

Pricing Questions

What are the costs involved in a FreeConferenceCallHD service?

Only long distance charges by each caller’s carrier apply depending on the type of phone they are using. There are no charges from Free Conferencing Corporation.

Technical Questions

I hear echo or static on my conference call?

If you experience static or echo on your conference call, this may be due to a microphone, headset or speaker phone. To eliminate the noise or feedback mute all callers using the *5 featured key or use the web controls.

I’m having problems creating an account?

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP, port and web address:
host: tcp:5142

I’m having problems connecting to the web interface?

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP, port and web address:
host: tcp:5142