Support
Step 1 Setup Conference Call

Organize your conference call by notifying all participants of the date and time for your conference call and provide them with the conference dial-in number and participant access code.


Step 2 Set Conference Preferences

Login to your FreeConferenceCallHD account at www.freeconferencecallhd.com and go to the Conference Preferences tab to preset your preferences before your conference call begins.

What are Conference Preferences?

Preferences allow you to set your conference features like entry and exit tones to be on or off when a participant joins the conference call. It allows you to disconnect callers if the host is not present, and the caller count feature can be turned on or off.


Step 3 Get on the Call

At the specified time all participants dial the conference dial-in number and enter the participant access code. As the host you will also join via telephone with the same conference dial-in number and host access code.

  1. 1. Access Web Controls

    To view your live conference call login to your account and go to the Conference View tab.

  2. 2. Indentify Participants

    When participants join your conference call, you may assign a name to them to identify them when they are speaking. To assign names click on the Caller Name field and type in the participants’ name.

  3. 3. Record Conference Call

    Record your conference call by clicking ON under the record button found on the left of your Conference View page. The button will display that recording is on. To stop and save the recording, simply click on OFF and it’ll display that the recording function is off.

  4. 4. Mute Participants

    There are several options available to you for muting participants. To mute an individual participant, simply select the mute box for that specific individual. A check mark will appear letting you know that the individual is muted. To un-mute the individual participant; select the box again.

    To mute all participants use the Mute Mode button found on the left of the Conference View page. The Mute Mode button has 3 functionalities; 1-OFF: open conversation, 2-Mute: mutes all participants except the host, 3-Lecture: which mutes participants without allowing them to un-mute themselves.

  5. 5. Conduct Q&A Session

    To begin Q&A session, select Q&A located above the Q&A queue of your Conference View page. A prompt will announce that all participants are muted. For participants that have a question have them press *6 and they will be prompted to confirm their request. Once confirmed, they will be placed in the Q&A queue. As the host, you may click on Engage to allow participants to ask their question.

  6. 6. Broadcast Audio Files

    When on a conference call you have the option to broadcast audio and previously recorded conference files for your participants. To broadcast an audio file once on a conference call click on the Broadcaster icon found to the right hand side of your Conference View page. A window will display from which you may upload audio and previously recorded conference calls. To play a file simply click on the green play icon and broadcasting will begin automatically. You have the option to stop, resume and pause broadcasting at any time. You may also minimize and expand the window at anytime during your conference call.

  7. 7. Hold Participants

    There are two options available for placing participants on hold while on a conference call: To place all participants on hold click ON under the Hold button and a prompt will announce that all participants are on hold, click on OFF to place participants off hold. To place an individual on hold select the hold box for that individual, a check box will appear notifying you that the individual is on hold, to place that individual back to the conference select the hold box again.

  8. 8. Lock Conference

    While on the conference call Lock Conference to disable participants from joining: To lock conference click ON under the Lock button found on the left of your Conference View page. To un-lock conference simply click on OFF under the Lock button again.

  9. 9. Disconnect Participants

    As the host you have the option of dropping disruptive, bad connection or anonymous callers from your Conference View page. To drop a participant, simply select the box under the Drop Call field and that individual participant will be disconnected from the call.

    To disconnect all participants click on OFF under the Live Conference button found on the left of your Conference View page and a prompt will ask you to confirm or cancel the command.


Step 4 After the Call

After each conference call you conduct a Call Detail Report will be stored in your account which lists participants dial-in numbers, total callers, and total minutes used. Your Call Detail Reports and any recorded conference calls are stored under the Conference History & Recording tab.

  1. 1. View Call Detail Report

    To view a call detail report after your conference call is complete, simply go to the History and Recordings tab. From there select the Call Detail Report you would like to view and click on the View icon found under Details on the left hand side of the page. On the next page select Page View found in the bottom right corner to view report details.

  2. 2. Download and Playback Recorded Conference

    To download a recorded conference call, go to the History and Recordings tab. From there click search to retrieve your recorded conferences. To download or playback the recorded file, click on the Record icon, found on the right hand side of the page. On the next page you will see the conference player from which you are able to playback the recording as well as download the file to your computer.

  3. 3. Share Recorded Conference

    To share a recorded conference, go to the History and Recordings tab and select your recorded file. Click on the Padlock icon found on the right side of the page. On the next page choose if you would like recipients to be able to view the caller information and/or have access to downloading a copy of the recording file. You may password-protect the recording by entering a numeric password of up to 6 digits in the Numeric Password field. Select “Copy” to copy the provided URL address to your clipboard. The generated URL link can then be sent to your participants via email or any other preferred method. Your participants may simply click on the URL address from their email or enter it into a web browser to playback the recorded conference via the web.

    To have another conference call, start with step 1.