Support
Host Keypad Commands

Control all aspects of the conference from the telephone with the following commands:

  1. *01 Manage Q&A
  2. *2 Caller Count
  3. *3 Exit
  4. *4 Instructions
  5. *5 Mute
  6. *6 Self Mute
  7. *7 Conference Lock
  8. *8 Entry/Exit Tones
  9. *9 Record

*01 Manage Q&A – Enter the following commands after *0:

  1. 1 Start Q&A session
  2. 2 Move to the next questioner
  3. 3 End Q&A session
  4. 4 Mute or unmute current questioner
  5. 5 Clear Q&A queue
  6. * Return to the conference

Note: Participants must dial *6 and 1 to ask a question.

*2 Caller count - Hear a count of how many callers joined the conference.

*3 Exit – Press *3 to exit the conference call.

*4 Instructions – Hear the list of available keypad commands.

*5 Mute – Control whether or not participants are heard in the conference.

  1. Press *5 once to mute all participants. Participants can unmute themselves by pressing *6.
  2. Press *5 again to mute all participants. Participants are NOT able to unmute themselves.
  3. Press *5 again to return the conference to open conversation mode.

Note: By default, all lines are unmuted, allowing all participants to talk.

*6 Self Mute – Mute your individual line. Press *6 again to unmute the line.

*7 Conference Lock – Lock the conference and block all other participants from entering. Press *7 again to unlock the conference and allow participants to join.

*8 Entry/Exit tones – By default, the entry and exit tones are turned on.

  1. Press *8 to turn off entry and exit tones.
  2. Press *8 again to turn off entry tones and turn on exit tones.
  3. Press *8 again to turn on entry tones and turn off exit tones.
  4. Press *8 again to reset both entry and exit tones to the default.

Note: A prompt will explain the current settings each time the host dials *8.

*9 Record - Press *9, then 1 to confirm you want to start the conference recording. Press *9 again to stop recording and 1 to confirm.


Participant Keypad Commands

Control certain aspects of the conference from the telephone with the following commands:

  1. *3 Exit
  2. *4 Instructions
  3. *6 Self Mute

*3 Exit – Press *3 to exit the conference call.

*4 Instructions – Hear the list of available keypad commands.

*6 Self Mute – Mute your individual line. Press *6 again to unmute the line.


Breakout Keypad Commands

##     Press ## to return to the main conference room.

#1     Press #1 to enter breakout conference room 1. To rejoin the main conference, press ##.

#2     Press #2 to enter breakout conference room 2. To rejoin the main conference, press ##.

#3     Press #3 to enter breakout conference room 3. To rejoin the main conference, press ##.

#4     Press #4 to enter breakout conference room 4. To rejoin the main conference, press ##.