Support
Step 1 Setup Conference Call

Organize your conference call by notifying all participants of the date and time for your conference call and provide them with the conference dial-in number and participant access code.


Step 2 Set Conference Preferences

Login to your FreeConferenceCallHD account at www.freeconferencecallhd.com and go to the Conference Preferences tab to preset your preferences before your conference call begins.

What are Conference Preferences?

Preferences allow you to set your conference features like entry and exit tones to be on or off when a participant joins the conference call. It allows you to disconnect callers if the host is not present, and the caller count feature can be turned on or off.


Step 3 Get on the Call

At the specified time all participants dial the conference dial-in number and enter the participant access code. As the host you will also join via telephone with the same conference dial-in number and host access code.

  1. 1. Access Web Controls

    To view your live conference call login to your account and go to the Conference View tab.

  2. 2. Indentify Participants

    When participants join your conference call, you may assign a name to them to identify them when they are speaking. To assign names click on the Caller Name field and type in the participants’ name.

  3. 3. Record Conference Call

    Record your conference call by clicking ON under the record button found on the left of your Conference View page. The button will display that recording is on. To stop and save the recording, simply click on OFF and it’ll display that the recording function is off.

  4. 4. Mute Participants

    There are several ways to mute participants.

    1. Mute an individual participant
      Locate Controls on Participant List. Click Microphone for the participant you want to mute. When mute is activated, the microphone icon turns blue with a slash through it. To unmute, click Microphone again.
    2. Mute all participants
      On the left of the Conference View page under Web Controls, locate the Mute drop-down. The drop-down has four functionalities. The default is Mute Off for open conversation. Select Mute to mute all participants except the host(s). Participants can unmute themselves by pressing *6. Select Lecture to mute participants except the host(s) and prevent participants from unmuting. Participants hear the voice prompt, “Muted.”
  5. 5. Conduct Q&A Session

    On the left of the Conference View page, locate the Mute drop-down under Web Controls. To start Q&A, select Q&A from the drop-down list. Participants hear the voice prompt: “Q&A session has started. To ask your question, please press *6.” Participants are prompted to press 1 to confirm and placed in the Q&A queue. The host can click a participant name or caller number to allow the participant to ask a question. Click End Session at any time to end Q&A and unmute all participants.

  6. 6. Broadcast Audio Files

    To broadcast uploaded audio files and previously recorded conferences, select Broadcaster from the main navigation. From the Broadcaster page, upload an audio file or select a previously recorded conference call to play back over an active conference call. Click Broadcast to the left of the file you want to play. Stop, resume and pause broadcasting at any time.

  7. 7. Place Participants on Hold

    There are two ways to place participants on hold during a conference call.

    1. Place an individual participant on hold
      Locate Controls on Participant List. Click Pause for the participant you want to place on hold. When hold is activated, the pause icon turns blue with a slash through it. The participant will hear the voice prompt, “This line is now on hold.” To remove from hold, click Pause again.
    2. Place all participants on hold
      On the left of the Conference View page under Web Controls, locate the Hold button. The button will start in the red/Off position. To place all participants on hold, toggle to green/On. Participants hear the voice prompt, “This line is now on hold.” To remove from hold, toggle back to red/Off.
  8. 8. Lock Conference

    On the left of the Conference View page under Web Controls, locate the Conference Lock button. The button will start in the red/Off position. To lock the conference and prevent new participants from joining, toggle to green/On. To unlock, toggle back to red/Off.

  9. 9. Disconnect Participants

    There are two ways to disconnect participants from a conference call.

    1. Disconnect an individual participant
      Locate Controls on Participant List. Click X next to the participant you want to drop from the conference call. In the confirmation pop-up, click Yes to drop the caller or No to cancel. A disconnected participant hears the voice prompt: “Goodbye.”
    2. Disconnect all participants
      On the bottom left of the Conference View page, click Stop Meeting. In the confirmation pop-up, click Yes to end the conference and drop all callers or No to cancel.

Step 4 - After the Call

After each conference call, the host receives a Call Detail Report (CDR) via email. The CDR lists caller information, number of callers, start time, end time and duration.

Conference details can also be accessed from your account. Log in to your account and select History & Recordings from the main navigation. Filter through conference history by date, or additionally filter by selecting 1-All Conferences, 2-Conferences with Recording Only or 3-Conferences and Missed Calls from the drop-down. Click Search for results.

  1. 1. View Call Detail Report

    Under Info, click Info to view conference details and download the CDR as a PDF or CSV file.

  2. 2. Download and Playback Recorded Conference

    Under Recording Options, choose Playback, Lock, Delete, Share and Download. Click Download, then the blue Audio Only button to save to a computer.

    Click Playback to open a recording playback pop-up window. From this window, view participants, download and copy a link to the recording.

  3. 3. Share Recorded Conference

    Under Recording Options, choose Playback, Lock, Delete, Share or Download. Click Share to open the Share pop-up window. There are several options:

    1. Click Copy next to Share Recording Link. This copies the recording link to your clipboard. Paste and send via email or any other preferred method. Participants click the link or enter it into a web browser to play back via the web. Also designate if participants are able to download the recording. This option defaults to No.
    2. Click Copy next to Embed to Website. This copies the embedded link to your clipboard. Paste to a website or social media page.
    3. Click the social media icons to share directly to Facebook, Twitter and Google+.
  4. 4. Lock a Recorded Conference

    Under Recording Options, choose Playback, Lock, Delete, Share or Download. Click Lock to password-protect the recording. Create a numeric password of up to six digits in the field that can then be shared at your discretion.